1.
What is the warranty coverage on all Blue
Air products? |
Bottom-Mount Solid
Door Units, Sandwich Prep Tables, and Under
Counter Units come with a 18 months parts
& labor, 5 years on compressor. Top-Mount Solid door Units, Glass
Door Units and Chest Freezers come with
a 1 year parts & labor, 5 years on compressor.
Sushi Cases and Bull Safes come with
a 90 day parts warranty. Warranties
are valid only in the USA. 1
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2.
How often should I clean the condenser on
my Blue Air product? |
You
must clean the condenser every 3-4 months.
This is your responsibility and part
of basic maintenance. Unit failure
due to lack of maintenance is not covered
in the warranty. (Please refer to Warranty
Claims Policy and Sales Terms & Conditions).
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3.
How do I clean the condenser? |
First
you must remove the grill located at the
bottom(or Top) of the unit (Screws). Simply
brush any dust or lint away lightly or use
a vacuum cleaner. Then replace the
grill. DO NOT USE WATER.
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4.
How can I clean my cutting board for my
Prep Table? |
Use
hot water and bleach to whiten and disinfect.
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5.
What are the sizes of the casters on my
unit? |
They
are 4~6 inches. The front two casters
have brakes and the rear casters do not.
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6.
The sliding doors on my glass unit are not
completely closing. Why? |
Always
make sure that your unit is level first.
Then try cleaning out the tracking
in the doors to remove any debris.
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7.
The doors on my stainless Reach-In unit
are uneven. Do I need a service call? |
Always
check to see if the unit is located on a
level surface first.
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8.
The light in my unit isn’t working. Is
it covered under the warranty? |
The
light is covered under the warranty for
the first 30 days only. After the
first 30 days, the light is the customers’
responsibility. If you need a replacement
within the first 30 days from the date of
purchase then you must provide a copy of
your invoice. Also we like to
suggest that you can also purchase lights
from just about any hardware store to avoid
any wait time or postage fees.
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9.
Why is my unit not completely cooling in
my kitchen? |
The
surrounding area should not exceed 80? degrees.
The compressor with have more of a
difficult time to cool the unit. Also do
not place the unit too close to a warm appliance.
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10.
My unit just all of a sudden stopped working.
What do I do? |
Before
you make a service call first check to see
if the power switch is on and the unit is
plugged in. Also check to see if the
breaker is on. Always remember to
NEVER use extension cords!
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11.
Where are the model and the serial numbers
located in my unit? |
They
are located in the upper front left side
corner.
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12.
How much money will I spend on electricity
per year with this unit? |
Find
out how many watts are used for your unit
and call your local electric company. They
should be able to calculate the approximate
amount that you will spend for that year.
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13.
How many watts does my unit use? |
Multiply
the total amount of amperage by the total
amount of voltage. (Refer to the specifications
under “Products” on the Blue Air web page).
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14.
I received my product damaged. What
should I do? |
Refer
to the Sales Terms & Conditions. Please
do not send the product back to us until
we give you permission to do so!
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15.
How do I register my Blue Air product for
warranty coverage? |
You
can either complete the warranty card that
is issued with the unit and return it within
12 (twelve) days from the date of installation
or you can register at this website under
“Warranty”.
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16.
What do I do if I lost my keys to the unit? |
All
you have to do is call us at our toll free
number 1-866-677-8500. Also we would
like to recommend that you make an extra
set as soon as you receive your unit.
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17.
Who do I call if I need service on my Blue
Air product? |
You
can either call us at our toll free number
(1-866-677- 8500) or you can call the location
of which your unit was purchased.
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18.
Which units are ETL and NSF certified? |
All
Stainless Solid Reach-ins, Glass Door Units,
Sushi Cases, Equipment Stands, Wall Shelves,
Sinks, and Work Tables are NSF certified.
All Chest Freezers, Sandwich Prep
Tables, and Under Counter Units are ETL
certified.
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19.
Are all of the Bull Safes “fire proof”? |
All
of the steel material that is used to make
the Bull Safes is “fire proof”. The
only models that are completely “fire proof”
are the BSF20E and the BSF30E. Also
the bottom compartments of the BSD2EE,
BS3D22, BS-ER02, and the BSS2EE are
considered completely “fire safe”. Please
understand that you cannot have a “fire
proof” safe if there are slots, depositories,
or any openings that can allow oxygen to
enter the safe.
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